FAQs
What types of jewellery do you design?
I specialise in bespoke fine jewellery, creating custom pieces such as engagement rings, wedding bands, rings, pendants, earrings, bracelets, bangles, chains, and special occasion items. I also offer restoration and repair services for existing pieces.
What materials do you work with?
I work with a variety of high-quality materials, including yellow gold, white gold, and rose gold in both 9 and 18 carat. I also use platinum, lab-grown diamonds, mined diamonds, pearls, and a wide range of gemstones (both natural and synthetic). Every piece is tailored to your personal preferences and needs.
How long does it take to design and create a custom piece?
The entire process generally takes between 4 to 6 weeks from start to finish, depending on the complexity of the design and materials used.
How do I start the process of designing a custom piece?
The first step is to get in touch via email, social media, or the contact form on my website. We’ll then schedule a consultation, either in person or via Zoom, to discuss your ideas, preferences, and any existing materials you’d like to incorporate.
Can I use my own gemstones or inherited jewellery for my custom design?
Absolutely! If you have any stones or inherited pieces you’d like to restore or incorporate into a new design, I’m happy to work with them to create something meaningful that reflects your personal history.
What happens if I don’t know exactly what I want?
No worries! During our consultation, I’ll guide you through the design process, gather inspiration, and suggest different options based on your style and vision. You don’t need to have a fully formed idea — I’m here to help bring your thoughts to life.
What payment methods do you accept?
I accept payments via bank transfer and EFTPOS. Once the design is confirmed, a 25% deposit is required to begin the process. The remaining balance is due upon completion of the piece.
Do you offer a warranty or guarantee on your jewellery?
Yes - I offer a 12-month guarantee on the repair or replacement of any faulty items. After this period, I continue to provide ongoing care, advice, and support for the lifetime of your custom pieces.
Can you help with jewellery repairs or restorations?
Yes! I offer restoration and repair services for existing jewellery. Whether it’s restoring an old ring or repairing a broken chain, I can help breathe new life into your treasured items.
How do I care for my jewellery after purchase?
I include complimentary cleaning and maintenance inspections for the lifetime of any piece I create. Regular cleaning and proper storage will help ensure your jewellery stays in pristine condition. I’ll also provide you with tips on how to care for your specific piece.